We can only update the shipping address on orders that haven’t yet left the warehouse. If you would like to change your shipping address, please email info@undigitalatelier.com with our order number (eg. #AT1006) and your updated address.

All shipping costs are calculated and clearly displayed as you go through the checkout process.

You can also use our shipping calculator on the shopping cart page to estimate shipping costs to your address.

All our shipments are tracked through Correos.

EU: 5-20 working days

ROW: 10-20 working days

If you’re concerned that your order has not arrived, please allow an additional 10 working days on top of the estimates above, then email info@undigitalatelier.com with your order number so we can look into it.

Take a photo or video of the defective item or items and email it to info@undigitalatelier.com, including a comprehensive list of all damaged parts.

Please include:

• Full name

• Address (including post/zip code)

• Telephone number

• Order number (format: eg.#AT1005)

Our customer service team will get in contact asap.

Please note: we will not replace damaged shrink-wrap.

Any wrongly shipping product can be exchanged for the correct product at no extra cost. Please contact info@undigitalatelier.com and include:

- Full name

- Address (including post/zip code)

- Telephone number

- Order number (eg. #AT1005)

Our customer service team will get in contact to arrange for an exchange

It depends on the product, but we prefer to make moderate runs to avoid overstock and wasting materials. 

It is likely that when a product is out of stock it will no longer be available in the store.